news.library.ualberta.ca
  • BLOG HOME
  • About
    • Author Profiles
    • Five Things You Need to Know About the Library
    • Cinq choses à savoir sur la bibliothèque
  • Collections
  • Community
  • Wellness
  • Français
    • Cinq choses à savoir sur la bibliothèque
news.library.ualberta.ca
  • BLOG HOME
  • About
    • Author Profiles
    • Five Things You Need to Know About the Library
    • Cinq choses à savoir sur la bibliothèque
  • Collections
  • Community
  • Wellness
  • Français
    • Cinq choses à savoir sur la bibliothèque

Awards

    UAL Service Excellence Nominee – Monograph Acquisitions Team

    by Meredith Bratland June 22, 2018
    written by Meredith Bratland

    This is a new yearly series on the blog to focus on UAlberta Libraries staff who were nominated for a Service Excellence award. Over the next couple of weeks, we will share the nominees and winners of 2018. Nominees were put forward by fellow staff members and then winners were chosen by an internal committee of peers.

    UAL Service Excellence Award - celebrating innovation, leadership, and creative solutions

    Monograph Acquisitions Team

    UAL Service Excellence Team Award

    Submitted by: Trish Chatterly

    The monograph acquisitions team, comprised of Sarah Chomyc, Kaitlyn Hill, and Carol Rodgers under the motivating leadership of Kathy Urban, works tirelessly to fill book, video, and other orders submitted by UofA students, faculty, and staff. Whether it is purchasing an ebook from one of our primary vendors, or buying one of a host of other unique and sometimes obscure items (robots, board games, a polar bear skull!), the team members are committed to providing excellent customer service.

    They ensure orders are placed quickly and efficiently. When items are needed in a rush for use in class, they find means of expediting delivery to ensure the curriculum resources arrive in time. They always present a professional and tactful point of view, and follow up with patrons to ensure all questions are answered. They identify and set up relationships with new vendors for the purchase of non-English material. They exhibit persistence, and ensure all avenues are exhausted in the hunt for items that are sometimes very difficult to locate. In just one example, team member Carol went to great lengths to identify sources for authentic items for the completion of First Nations kits for the Coutts Education Library.

    Team members Kaitlyn and Sarah presented on their ordering work at the Staff Support Showcase last fall. In addition to purchasing materials for the libraries, however, they manage other responsibilities as well. They ensure print serials are checked into the catalogue in a timely manner, review donated materials to identify new items for the collection, and contribute to a wide range of collections project. As a cohesive team, they work well together to balance priorities to ensure that our users’ needs are met.

    One need only read the emails of thanks (eg. “Wow! You guys are amazing! I can’t tell you how helpful this is and how grateful I am!! Please keep up the great work you are doing!” and “Wow! Our library is THE BEST! Thank you so much!”) or the tweets from happy library users (pic.twitter.com/2f1wYrC3AH) to know that this team provides a significant service to the university community that is widely appreciated.

    Team Members:

    Sarah Chomyc, Kaitlyn Hill, Carol Rodgers, Kathy Urban

    June 22, 2018 0 comment
    0 FacebookLinkedinRedditWhatsappEmail
  • UAL Service Excellence Nominee – Peggy Morgan

    by Meredith Bratland June 21, 2018
    by Meredith Bratland June 21, 2018

    This is a new yearly series on the blog to focus on UAlberta Libraries staff who were nominated for a Service Excellence award. Over the next couple of weeks, we will share the nominees and winners of 2018. Nominees were put forward by fellow staff members and then winners were chosen by an internal committee of peers. Peggy Morgan Nominee for Individual Service Excellence Award 2018 Submitted by: Elaine Coupland, Natalya Brettle, Kenton…

  • UAL Service Excellence Award 2018 – Depository and Fulfillment Team

    by Meredith Bratland June 20, 2018
    by Meredith Bratland June 20, 2018

    This is a new yearly series on the blog to focus on UAlberta Libraries staff who were nominated for a Service Excellence award. Over the next couple of weeks, we will share the nominees and winners of 2018. Nominees were put forward by fellow staff members and then winners were chosen by an internal committee of peers. Depository and Fulfillment Team Winner Service Excellence Award (Team) Submitted by: CJ De JongIt is…

  • UAL Service Excellence Award 2018 – Kim Frail

    by Meredith Bratland June 18, 2018
    by Meredith Bratland June 18, 2018

    This is a new yearly series on the blog to focus on UAlberta Libraries staff who were nominated for a Service Excellence award. Over the next couple of weeks, we will share the nominees and winners of 2018. Nominees were put forward by fellow staff members and then winners were chosen by an internal committee of peers. Winner of UAL Service Excellence Award (Individual) Submitted by: Debbie Feisst We are pleased to…

  • Bibliotheque Saint Jean Staff Receive Award from Students

    by Meredith Bratland May 17, 2018
    by Meredith Bratland May 17, 2018

    Congratulations to Sarah-Jeanne Bélec and Elisabet Ingibergsson of Bibliotheque Saint Jean who were recognized by the Campus Saint-Jean graduating class of 2018. The Campus Saint-Jean and the Alberta College (CCA) graduating class of 2018 celebrate their post-secondary years by recognizing the people who have had the greatest impact on their studies. Elisabet and Sarah-Jeanne were selected as two of those people and received an “oscar” (the theme of their gala) as library…

Newer Posts
Older Posts

Archives

  • May 2025
  • April 2025
  • March 2025
  • February 2025
  • January 2025
  • December 2024
  • November 2024
  • October 2024
  • September 2024
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • February 2024
  • January 2024
  • December 2023
  • November 2023
  • October 2023
  • September 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018

Categories

  • Awards
  • Borrowing
  • Collection Connection
  • Collections
  • Community
  • Digital Collections
  • Digital Services
  • Dogs in the Library
  • Events
  • Exhibits
  • Français
  • News
  • Special Collections
  • Staff
  • Wellness

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org
  • Instagram
  • Youtube

@2020- University of Alberta Library
The University of Alberta is situated on traditional Treaty 6 territory and homeland of the Métis peoples. Amiskwaciwâskahikan / ᐊᒥᐢᑲᐧᒋᕀᐋᐧᐢᑲᐦᐃᑲᐣ / Edmonton


Back To Top