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    In Winter 2020, the University of Alberta plunged into the unknown world that was study/work from home. The University of Alberta Library was able to seamlessly transfer one aspect of our services out-of-office without missing a beat: our Ask Us! Library online chat service. We continue to help our community through this valuable online medium. Read on to find out what makes this chat service so awesome, besides the people who staff it!

     

    Your library help is just a click away!

    Our library chat service is staffed by our Information Service Specialists and Student Information Service Assistants (SISAs are students enrolled in their Master of Library and Information Studies with U of A’s School of Library and Information Studies). WE ARE NOT BOTS! We are here to support patrons with any library-related questions or inquiries they may have. Anyone can ask us a question online during our chat hours, it doesn’t matter if you’re affiliated with the U of A as a student, staff, or instructor, or if you’re alumni or member of the public!

    Our goal is to provide tips and tricks on where to find the answers you need that will allow you to comfortably navigate our systems on your own. That being said, we know that snags can happen (we experience them ourselves), and we are always here to help you with whatever question you may have –  big or small!

    A screenshot of our Legal Research (Law) subject guide with a chat pop-up window in the upper right-hand corner.

    Our most common questions usually involve how to search our website for a textbook, article, or database. We direct folks to our library subject guides for discipline-specific resources, as well as refer more in-depth questions to our librarians for 1:1 support. Another brilliant resource that we have at our fingertips is our citation guides to help ensure folks get their reference lists correct according to citation style.

    That being said, we know that sometimes folks don’t know where they can ask a random question and while some of our inquiries are not library-related, we will do our best to get you headed in the right direction. Our U of A Google skills are pretty exemplary and we have directed folks to our colleagues at the Registrar’s Office, Students Union, Health & Wellness Support and more!

    We are here for you! If you are in need of library support, please don’t hesitate to reach out to us on our chat service (or pop into any of our locations and see us in person)! We have a chat box on our main page, a pop-up that will appear on the upper right corner of your screen on any of our library site pages, as well a chat box on our Ask Us! page that will also show additional contact options and chat service hours.

    Thanks for the read! Love us on the blog? Chances are, you’ll love us on social media! Follow us, @uofalibrary, on Instagram & Twitter!

    This content is licenced under a CC BY-NC-SA 4.0 Creative Commons licence.

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  • This post was originally published in July 2021 Planning and researching destinations for summer adventures is a favorite pastime of mine – and I usually begin early in the New Year. Nothing beats the winter blues better than curling up on a cold winter’s evening with calendars, google maps and guide books open in front of me. This year was no exception although back in January these plans were somewhat of a…

  • Au début du XXe siècle, les femmes artistes canadiennes ont rarement bénéficié de la même reconnaissance que leurs homologues hommes. On leur attribuait des rôles domestiques et leur statut en tant que personne faisait encore l’objet de débats. Au Canada, les femmes ont obtenu le statut de personne morale en 1929 et le droit de vote dans toutes les provinces en 1940 – un droit qui n’a été étendu à tous les…

  • Browsing the library shelves at the University of Alberta Library can be a fairly daunting process. We have eight library locations spread across three campuses! Where to begin? We also have access to physical resources at our partner NEOS libraries. This virtual book display touches on one subject and is a sampling to get you started. Canadian women artists in the early 20th century were rarely given the same recognition as their…

  • By Amina Mohamed Amina is a student assistant at the Digital Scholarship and an undergraduate student studying the History of Art and Visual Culture. At the Digital Scholarship Centre, we often get asked: what is digital scholarship? This is a challenging question, as the definition of digital scholarship is a fluid, much-debated topic. We define Digital Scholarship as any type of research and academic learning that includes an aspect of technology. One…

  • February is Black History Month and we are celebrating the work and lives of Black artists.  Throughout history, the creative contributions of Black artists and countless ethnic groups have been obscured and often overlooked by the art world. The art and artefacts of a society tell a story; it can also encourage inspiration, mobilisation and healing. Black art gives voice to those previously silenced celebrating the beauty and triumph of Black culture.…

  • Co-écrit avec Joana Mazumder, assistante des initiatives numériques ; et Amanda Wakaruk, bibliothécaire du droit d’auteur et des communications savantes. Comme vous l’avez peut-être déjà lu dans Le Quad, la durée des œuvres protégées par le droit d’auteur au Canada change en raison de l’Accord Canada-États-Unis-Mexique (ACEUM), qui est en vigueur le 30 décembre 2022. La loi portant exécution de certaines dispositions du budget de 2022 du gouvernement fédéral rallonge la durée générale…

  • Co-written with Joana Mazumder, Digital Initiatives Assistant; and Amanda Wakaruk, Copyright & Scholarly Communications Librarian.  As you may have already read in The Quad, the term length of copyright-protected works in Canada is changing due to the Canada-United States Mexico Agreement (CUSMA), effective December 30, 2022. The federal government’s Budget Implementation Act of 2022 extended the general term of protection from 50 years after the year of death of a work’s creator…

  • As the winter break descends upon the University of Alberta (U of A), now may be a great opportunity to set aside the research items and indulge in some not-so-guilty pleasures from your library friends…and by friends, we don’t just mean those from the U of A Library. There is a veritable treasure trove of recreational delights within the collections of both U of A Library, AND Edmonton Public Library (EPL). And…

  • This post is written by Map Collection Staff, Larry Laliberte & Bonnie Gallinger. The Indigenous Peoples and Canada’s National Parks guide is a multidisciplinary literature review that introduces the historical and current relationship of Indigenous people and Canada’s National Parks. The creation of this guide is part of ongoing work to re-positioning the William C. Wonders (WCW) map collection.  This guide is an example of the growing awareness that Indigenous peoples’ experience in the…